Frequently Asked Questions & Customer Support
When you join public networks (hotels, airports, coffee shops), iOS attempts to detect the captive portal by pinging Apple's probe server. If the network router fails to intercept DNS or delays HTTP redirect packets, the native captive assistant will not display. WiFix solves this by actively probing both Apple and Google verification endpoints and discovering the router's local gateway address directly.
If automated redirect extraction doesn't trigger, tapping "Try Router Sign-In" resolves your router's default gateway address (e.g. 192.168.1.1) and opens it directly in the in-app secure web view.
Yes! WiFix includes the Check Captive Wi-Fi App Intent. Open the iOS Shortcuts app, go to Automations, create a personal automation for "When I join Any Wi-Fi", and add "Check Captive Wi-Fi". If an unverified captive portal is detected, it will prompt you automatically.
Never. WiFix runs 100% locally on your device. When entering your hotel room number or Wi-Fi code, the data is exchanged directly with the venue's router. WiFix never proxies or records any web contents or credentials. Review our Privacy Policy for complete details.
Need further assistance or want to report a bug?
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Contact Support (shamil@klteche.com)